Refunds & Exchanges
Return/Exchange Policy:
Saairah does not accept returns or exchanges except in cases where you receive a damaged, tampered, or wrong item.
Eligibility for Exchange:
To be eligible for an exchange, you must:
- Provide your details including Order ID, Email ID and Name.
- Submit an unboxing video within 24 hours of receiving your parcel.
- Contact our customer care number at +91-8800875242.
Exchange Process:
- Our Customer Care Executive will review your case within 48 working hours.
- If the unboxing video is deemed fake, re-packed, incomplete, or shows no issues, your case will not be considered.
- If approved for exchange, we will send you a shipping label in PDF format.
- Pack the item securely and attach the label to the package.
- Our delivery team will pick up the parcel within 24 hours of receiving the label.
- We will dispatch the new item only after receiving and reviewing the return parcel.
Exchange Due to Size Issue:
- Customers are responsible for shipping charges.
- Self-ship the product to our address at Shop No. 5815-16, Gali Matke Wali, Sadar Bazar, Delhi-6.
- Include a note inside the parcel with your Order ID, Instagram ID, and WhatsApp number.
- Share the tracking details once the product is shipped.
- Once we receive the parcel, our team will contact you regarding shipping charges for the correct size.
Refund Process:
- Refunds are not available; however, credit will be issued in the form of a coupon code valid for one year from the date of issuance.
Please ensure that you adhere to these guidelines for a smooth exchange process.